Picture It / Scanner problem

  Sheila-Jo 16:52 30 Nov 2003
Locked

Hi,

When I open Microsoft Picture It! Photo Standard 9 and click on 'Scan a picture', when I click on the drop-down box under 'Select a scanner' I am given two options: 'Slim USB2 Scanner' and 'Slim USB Scanner (2)'. I only have the one scanner. Does anybody know how I can clear the latter option?

Thanks in advance,

Sheila.

  [email protected]@m 16:58 30 Nov 2003

You can uninstal in Device Manager. It is recommended to do so in Safe Mode, but what the hey!

  Sheila-Jo 17:49 30 Nov 2003

Thanks Graham.

I uninstalled using Device Manager under 'Imaging devices/Slim USB2 Scanner' then reinstalled but now instead of the options: 'Slim USB2 Scanner' and 'Slim USB2 Scanner (2)' I'm now offered: 'Slim USB2 Scanner' and 'Slim USB2 Scanner'. Any ideas how I just receive the one option?

Thanks, Sheila.

  Sheila-Jo 19:22 02 Dec 2003

^

  [email protected]@m 19:46 02 Dec 2003

Did you remove them both? Disconnect the scanner from the PC, remove them both in Device Manager, then re-boot. See if they've both gone.

Then re-instal. Computers, eh?

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