I bought Elements 9 and registered it some time ago. Initially no problem. Suddenly however for no apparent reason when I select it now I get the message 'Elements 9 has encountered a problem and must close...Send error message.' Repeated attempts only produce this message. Restarting the computer occasionally results in a successful download. Otherwise I have to shutdown completely and restart. That often doesn't work either. My system is Windows XP home edition. No downloads have been made from the WWW recently, and anti-virus systems are all working. Nothing has been detected. If anyone has encountered a similar problem with this programme I would be interested to hear more.
Thank you all for your replies. I was a bit wary before I posted my original query - the programme disc wouldn't do anything. A repair option might, as with other discs, have shown itself. - and then seeing your advice I thought 'Dammit! Do it. It's registered and legal.'
After removing it and shutting down completely I reinstalled after restarting and switching on the Internet connection. The result then was entirely satisfactory and it works far better than it ever did before. To date there are no problems starting the thing either. Original problem completely resolved plus a lot of other things as well. I think I must have made a serious error when originally installing it. Again, thank you!
In my last I stated "To date there have been no problems.". Now though the same problem has started all over again. Photoshop 9 more often than not will not start up but produces the same '...has a problem...' message. I am about to shut down prior to reinstating it again and will post the result in about a week's time when things may have settled down. In the meantime if anyone has any alternative suggestions I would like to know them.