I presume when you are talking about a program you are refering to the software they appear to use on the actual programme?
If so then I would say its a mix of both, probably the likes of MI5 and the CIA etc do have better programs than the likes of us common folk but if they do they certainly wouldn't tell you much about it and it wouldn't be available to us. Regarding the programme I think its unlikely the people who write and create the programme know much more than the rest of us so what you see is probably completely made up.
Only suggestion I have is to write or email the program producers and ask if what you saw in episode whatever it was is a real computer program and if so if they could tell you what it is called.
I think its probably just made up for the storyline though.