This sounds rather a stupid question to raise,but it is happening to a friend who has tried all sorts of obvious things before appealling for help.The system did work quite normally until recently and no radical changes had taken place just before the incident.
The ordinary phone has no problems when used for voice,the software has been removed and reinstalled several times with no improvement.I suppose the Modem could be faulty but having no replacement not easy to prove.
What other suggestions can I make from a distance,the problem isn't just round the corner, but some 250 miles away.
Many thanks for your anticipated responses,I'm sure I've missed the obvious.
Many thanks for your reply.I might be able to make contact tomorrow with the problem, as I said it is some 250 miles away and I don't know his movements.Keep your eye open for me over the next day or two.
Had a similar problem recently,with the connection breaking after anything from 10 seconds to several minutes. Needless to say, I at first blamed BT, unfairly as it turned out.I eventually traced the source to two causes. The first was that the modem had failed, so I had a new modem installed: cost me £55 all in. The second is that there was excessive noise on the line, which is a branch off my main telephone line. The new modem works excellently when connected by a long lead to my main telephone circuit but not when plugged into the 'office' sub-circuit. I am getting BT in to look at the latter.
Hi I hope this helps a little if the problem still persists. I had the same trouble once apon a time till broadband came along. ring this No-17070 and you will be given an engineers line. you will be given a choice. Press No2 on your phone for the quiet line test. If you hear any noise on the line then ring BT up and ask for the gain to be turned up. If they do that and there still seems to be a problem then it could be the cable that comes from the junction box to the house that is at fault.
If you hear any noise, remove the front cover of the main box and plug a phone into the main socket. This will by-pass any internal wiring. Try 17070 from there. If you hear noise, report a fault to BT.
If the gain is increased on a noisy line, the noise will be amplified as well, although I would expect BT would do a test first.