I have just installed Talk Talk Broadband and all went well for a few days. Now both of my computers have slowed up so much that the Broadband is dropping out after a few seconds. I have updated all my viruscan, Personal Firewall plus, Ad Aware, Spybot S&D,Microsoft Anti spyware, CWS and Stopzilla software and run them - found a few problems but nothing major. The system still runs very slow but is OK in my old dial up where I can download pages and send e-mails etc Any ideas what to do - I've spent a fortune on calls to Talk Talk help line and reinstalled software but no difference. Is there a better anti spyware package out there?
Join the gang. Since I signed up with talktalk on the 3rd February I have noticed a considerable drop in download speeds over my previous ISP. I was using Wanandoo 2Mbps and everything was ok with Download speeds in the region of 1900-2000Kbps,when I changed to TalkTalk 2Mbps my download speeds are averaging between 1020-1100Kbps. Like you I have been back to the technical support on the 5th March and have carried out further controlled download speed test at [email protected]_domain and posted the results back to talktalk. As of today I have had nor further response, however if there is still no answere come next Monday then I shall be writing to Charles Dunston, CEO at Carphone warehous. It would be worth your while trying some download speed test at adslguide.org.uk and record the details for future reference.
Sorry, I forgot to add that I had also opted for their phone package as well and this came in force on the 20th February. So whether or not this is also relevant I don't know. I have also noticed similar threads on "Consumerwatch', so there is definitely something going on with this company. So it might be worthwhile starting a thread on Talktalk by itself.
Finally managed to do speedtest - 40kps max. I might as well still with dial up which is 48kps. No answer from two emails to Talk talk. I'd suggest that any other readers be VERY careful in their dealings with Talk talk
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