My children bought me a new computer last November as a Christmas present (my old one was ancient).It seemed a nice package HP Pavilion Slimline S3624+ 19"TFT+ HPS3624 all in one printer.The printer has now developed a fault in that the paper feed seems to be slipping even on a printer test page.I took it back to PC World to hear what they said and lo and behold with it being a package they couldn't help me and gave me a Tel No for HP.I was connected to India naturally and have had no luck sorting the problem out.I really cannot understand them,maybe it is my hearing.Should I just bin the printer to save aggro? Do PC World have no responsibility in this matter? Thanks, Peter.
Are you sure you got the printer model right? HP site does not seem to recognise the number.
More importantly, though, if the printer was part of the bundle, I cannot understand how (although knowling PC World, I'm sure they'll try) they can backa way from their obligations. IMHO they have warranty responsibility for the first year for the entire hardware package. But I also think this posting belongs in ConsumerWatch rather than help because this is a consumer rights issue.
Suspect that it is the HP F4272 all-in-one. If you look at the bottom of this click here you will see continue and this will start the warranty process. PC World have an obligation regardless of whether it is part of a package or not but it may be easier to try the HP process.