Asking this question for a friend, his HP Desktop computer has XP running, it seems that when he starts up it starts to load windows (blue bar) then freezes and gives message Shut Computer down, mew hardware or software installed then gives a couple of options of how to restart. He has tried all of these with the same reults he has now tried to use back up disc it starts to transfer data then locks up at 50% Can anyone offer advice what is going wrong and how to get him going again.
Old computer.Maybe check the air vents are not clogged up with dust and fluff.If so inside will need cleaning out as well.Anything plugged into his USB ports maybe remove them and try again without them.
He has checked fan etc and he said his BIOS ??? said fan speeds and temp OK. He has retried his back up discs and now only getting 11% through set up. Seems like it may need to go to PC hospital, it is only 2 years old.