PC shutdown

  bananaz 19:03 28 Mar 2006
Locked

Hi, a friends PC keeps shutting down by itself everytime they run a virus scan (McAfee).
I think there may be an infection on the PC that is causing the problem? They have done a system restore to the factory settings, installed McAfee & the same thing happens. They have also run adware 6 which caused the same effect.
A suspicious script was found: clickme.exe which i know is ad/spyware, but how can that program still be on the system after a system restore? Would the exe file be in the system restore files still? Should i tell them to switch off the system restore to clear it & then turn it back on again? Im really stuck on what to advise.
The system they are using is a HP pc with XP home SP2. Thanks very much in advance ppl.

  Cuddles 19:28 28 Mar 2006

joke.clickme.exe is not spyware or adware it is a joke icon that installs itself on the drsktop and when the cursor goes near it moves about.
Try running click here

  bananaz 19:33 28 Mar 2006

yup okies will tell her to try the scan. Would something like that cause the system to close down like it does though?

  bananaz 20:14 28 Mar 2006

ok she got half way through the online scan & her PC turned its self off, just like it did with McAfee. Helllllp lol

  Cuddles 20:18 28 Mar 2006

Try starting the pc in safemode then run the scan.

  curlylad 20:30 28 Mar 2006

As you have already summised , there could be some sort of infection at work here.

My advice would be to download HijackThis from here click here

This is a zip file so you need to unzip this into a folder of its own e.g C:\Program Files\hijackthis

Open hijackthis and click the button 'Do a system scan and save a logfile' this will then save a notepad logfile for you , next copy and paste the logfile into the 'Malware removal' forum at this site click here

This site specialises in reading these logfiles and they will be able to help you with any infections that you may have.

  bananaz 20:34 28 Mar 2006

Yup that was one of the things i first suggested to her & the pc turned its self off as before. Maybe its a hardware problem? or maybe i should go & do a fresh install of XP for her do you think?

  Cuddles 20:38 28 Mar 2006

if you try and do a fresh install make sure you format the drive completely or the problem might not go away. Have you tried it in safemode?

  terryf 20:39 28 Mar 2006

get avg free click here and do a virus scan with that, also get a-squared click here and run that for malware

  curlylad 20:50 28 Mar 2006

As you stated earlier , there may be an infection here.

Some infections recognise the signature of security programs and therefore stop or disable the user from running them.
Try downloading this small program for me click here

This program will provide you with a Task Manager type utility.Through this we may be able to identify the running process that is causing this behaviour and end the process.

When we have done that we may then be able to run a HijackThis log and more readily recognise the infection(s) and how to deal with them.

NOTE - When you have downloaded the program and run it , list all that it shows and post back here. DO NOT attempt to end any of the processes yourself.

We will take a look at the results and advise further.

  bananaz 20:56 28 Mar 2006

yup ok will get back to you asap. Thanks in advance.

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