PC restarts when playing games :-(

  Bailey08787 11:27 26 Sep 2009
Locked

Hi

Recently finished a new build. Have tried installing and playing several games. Literally get a minute or so into the game before system resets itself (no lockup / freeze - just resets).

The games I've tried so far have been World in Conflict, Need for Speed Shift, Battlestations Pacific.

I've looked at the cpu temps and they seem about enough at 52 degrees.

Here's my system
i7 920 - running at 2.67ghz
Asus PT6 SE
6gb ddr3 ocz memory
Sapphire ATI 4890 HD
500W NorthQ PSU 4350GP-FL
Crucial M225 64gb SSD
Windows 7 RC1

Does a system reset instantly point towards a obvious culprit?
- memory issue / latency / voltage?
- power supply / overheating / insufficient watts?
- graphics card / driver issue?
- cpu overheating?

thanks

  Seth Haniel 11:41 26 Sep 2009

select properties - then Advanced tab - under Start up & Recovery - untick Automatic Re-start

  OTT_Buzzard 12:11 26 Sep 2009

Any of the items you've listed could result in a restart. Have a look in Event Viewer and see if you can find a stop code or any other indication of the cause of crash.

Start Menu - Search for Event Viewer

Click Custom Views on the top left hand side, then select Administrative Events. See if you can find an Event with a time coinciding with a crash.

  Bailey08787 12:28 26 Sep 2009

Hi - i've checked the event viewer - same error corresponds with each restart:

Source: kernel-power
Event ID: 41

  OTT_Buzzard 12:36 26 Sep 2009

That sounds like it may be a symptom rather than the cause, but to rule it out could you disable all suspend and hibernate modes? (do it in BIOS if possble).
Also disable EIST (if Core i7's have EIST).

How many PC's have you built in the past? Ok, that's a non-too subtle way of asking if you're likely to have made a mistake with the hardware assembly!

  Bailey08787 12:51 26 Sep 2009

i've built in the past so have a good idea of what i'm doing

i'm on a performance profile - so no hibernating / sleeping

i've disabled the onboard sound (as i read that might be an issue) and just disabled eist.

will have a go now and let you know if i have any joy

  I am Spartacus 12:54 26 Sep 2009

What graphics card temperatures are you getting? The symptoms you describe could be it overheating. The Event log will show an entry for ATI Card Overheating if it is.

  Bailey08787 13:03 26 Sep 2009

no joy

it's definitely this kernel-power event 41

Critical 26/09/2009 12:56:48 Kernel-Power 41 (63)

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2009-09-26T11:56:48.485615800Z

EventRecordID 12055

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Matt-PC

- Security

[ UserID] S-1-5-18


+ EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

  OTT_Buzzard 13:12 26 Sep 2009

Could you run Prime95 for 10 mins and see if it crashes?

  Bailey08787 13:13 26 Sep 2009

I also have two samsun drives installed - not sure if they could be involved

SAMSUNG HD501LJ
SAMSUNG HD103UJ

  OTT_Buzzard 13:16 26 Sep 2009

Searching around google and a number of other forums, this appears to be a recurring problem with Wndows 7, but without (that i've found so far) a single fix.

The idea of the Prime95 test is just to check if your RAM and CPU are getting enough power.

It's worth manually enabling the hibernation option as well.

Go to command prompt and Run as Administrator.

Type:

powercfg -h on

Press enter and reboot.

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