PC restarts by itself!!!

  ykzn 05:51 06 Aug 2008
Locked

Hi All!

My friend's PC restarts by itslef although the "Turn Off" button is pressed to shut down completely. It simply won't shut down.

I checked and found no programs scheduled to "restart" the PC.

Please, each and every suggestion is welcome!

  ashdav 07:11 06 Aug 2008

check in the BIOS that wake on LAN is disabled.

  birdface 07:37 06 Aug 2008

May be overheating.if an oldish computer check that the air vents are clear of dust and fluff.if so inside the computer will also need cleaning especially around the fans.

  ykzn 07:56 06 Aug 2008

I've tried what you two suggested but it still happens!!!

Please, help is still needed.

  Halmer 07:57 06 Aug 2008

in the control panel just to make sure that it isn't set up to restart when you press the Off button.

  pchelper001 09:15 06 Aug 2008

I would suggest a failed power supply, this happened to my pc last year, just fitted a new one, and it was perfect again. :)

  Ditch999 11:31 06 Aug 2008

You need to disable the "Automatic restart" in System Properties, Start Up and Recovery then write down what the BSOD says and post it here.
It could be a driver issue, a software or a hardware issue.

  ykzn 03:44 07 Aug 2008

Ditch999,

Just as you told! The following BSOD appeared! And the system unit's lamp did not go off!

"STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).
The system has been shut down."

So, what to do next?

  Ditch999 11:49 07 Aug 2008

First thing would be to try tapping F8 just after PC is switched on to enter Safe Mode, and select Last Known Good Configuration.

If the above does not work then try a System Restore to a point prior to when this error started. Again, do this is Safe Mode.

What OS is it?

  ykzn 04:09 08 Aug 2008

It is a Windows XP. I will try to do and reply you ASAP.

  ykzn 05:17 08 Aug 2008

Ditch999

I am afraid noe of your suggestions worked, sorry.

So, what next, please?

This thread is now locked and can not be replied to.

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