PC not getting in to windows

  casper69 13:13 30 Apr 2007
Locked

hello all

a colegue at work, home computer boots up but can only get to the screen with the 4 options where you can only select safe mode, a previous mode etc they have tried all 4 options and keep coming back to that screen and can not get any further. they have a virus scanner on the pc and was all ok with no shutdown problems before this

any ideas

cheers

  rodriguez 13:17 30 Apr 2007

Does the computer reset itself after you try and start it? Any errors or blue screens flash up just before it resets? If none of the options work, you could boot the XP CD and try a repair installation. If this doesn't work then it's best to reformat it and put Windows back on from scratch. If you do this, you'll need to take out the hard drive and put it in another computer first so that you can copy any data you need to keep before you reformat.

  casper69 13:22 30 Apr 2007

cheers rodriguez ill get then to try that.

if anyone has any others ideas please post

  Ex plorer 13:29 30 Apr 2007

Open up the machine, and make sure that all of the cables are pressed tightly into the hard drives, cd-rom drives, floppy disk drive, both on the end that goes into the drive, and the end that goes into the motherboard. If there have been no changes to the system settings and this has happened out of the blue, it is likely that a cable has become loose.
What OS is he using

  Ex plorer 13:33 30 Apr 2007

If you go for a repair make sure the first boot boot is set at CD.

  casper69 13:36 30 Apr 2007

yes i think its windows xp

  Ex plorer 13:38 30 Apr 2007

One other thought dose the PC post dose it beep or not or beep more times than usual.

  casper69 13:41 30 Apr 2007

they get no beeps just fans working

(could it be that the hard drive is not the first primary device to boot from and its the cd drive)

  Ex plorer 13:50 30 Apr 2007

Make sure all cables in the PC are fully seated and also the ram.
Unplug the power cable at the back of the PC when checking cables etc and earth your self to the metal casing.

  casper69 13:54 30 Apr 2007

thanks ex plorer ill get them to give that a go

  Jack Hackett 13:58 30 Apr 2007

If you get no beeps its most likely the motherboard or the CPU
If both of those were ok youd expect to get some beeps if your RAM or graphics were suspect
you do hava system speaker fitted dont you? :p

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