PC lock up after installing Ghost Surf

  chrismuir 20:15 28 Jan 2004
Locked

Hi

My mother installed a package called Smart Suite (??) - which included a tool called Ghost Surf onto her PC. When the PC rebooted after installation it hung once windows was loaded and wouldn't allow her to do anything. It seems to be hanging after an initialisation screen for Ghost Surf comes up. This gives her three option, Update, Unlock or Continue. How can I remove this software?

I suggested removing the software she had just installed, but as the PC has hung she can't do this. Is it possible to load in a 'safe' mode and uninstall unwanted software?

She is running Windows XP.

Ta

Chris

To start XP in safe mode, press F8 whilst booting.

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