pc keeps freezing up

  tenpinking 22:07 29 Aug 2005
Locked

I have just bought new pc with no set up disc everything was preinstalled. I have tried to install norton but pc keeps freezing up. could norton be react with trial anti virus pre installed. it eventually goes back to wallpaper with no icons but wont go any further.

  woodchip 22:14 29 Aug 2005

You should not have two Anti-Virus programs on the computer at the same time. You would be better before you mess up the System to create a Image so you can restore the PC if it goes doolally. Does Norton that you have, have Ghost on the CD, as that will create a Image

  VoG II 22:15 29 Aug 2005

Start, Control Panel, Add or Remove Programs. Uninstall the trial AV then install Norton.

Make sure that you are disconnected from the net whilst you do this.

  tenpinking 07:25 30 Aug 2005

would i be able to go into safe mode from boot menu and if so could I do a system restore in safe mode. I have xp home edn

  woodchip 10:59 30 Aug 2005

Yes keep pressing F8 as computer starts

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