pc freezing up

  chippy+ 16:29 25 Jan 2005
Locked

help please
when my daughter tries to connect to the internet with wanadoo anytime through a dialup modem it freezes up the pc while ringing up sometimes it works and when it does she can send and recieve e-mails os xp professional sp2 can anyone tell me what is causing it to freeze
chippy thanks

  Carpigiani 16:43 25 Jan 2005

You might need to update your modem drivers click here or click here

  chippy+ 17:25 25 Jan 2005

hi thanks for answering
it is a new modem for xp and when it was installed it xp updates installed latest signed driver idont understand why it rings through and gets connected sometimes and not others
thanks again chippy

  woodchip 17:47 25 Jan 2005

Tell her to check with BT to see if she as any software running for the phone, as these can be a problem. like BT call minder

  chippy+ 19:42 25 Jan 2005

hi
thanks i havephoned to ask her i will gget back i am almost sure she has 1571 but she has had this when her dialup was ok chippy

  canard 23:02 25 Jan 2005

Wanadoo have made changes so it might be a good thing to try a new installation disc.

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