My Mother (bless her) uninstalled Zone Alarm by pressing the 'Uninstall' button. It all seemed to go okay. When the PC is rebooted it comes up with the message 'Please wait while Windows updates your initialisation files. This may take a few minutes' (or something like that). The machnie then appears to get stuck at that point.
I've talked her through a boot into safe mode but the same thing is happening.
I don't have access to the machine as I'm 150miles away.
Any suggestions ?
She's running Windows ME on a 400Mhz PII (don't laugh).