PC Blocked - Possible Virus

  Barmoor's Kid Sister 19:46 23 Jun 2013

My neighbour has opened his laptop and it has been blocked it states this has been done by Police and he should pay £100 to open computer - any advise please - WE ARE NOT PAYING £100

  Mr Mistoffelees 20:21 23 Jun 2013

Absolutely do not pay. This is a well known scam and nothing whatsoever to do with the Police.

  RobCharles1981 20:33 23 Jun 2013

That's Randsomware what force by the police and ile direct you to a video on youtube on how t remove it....

  lotvic 20:52 23 Jun 2013

Try starting in Safe Mode with Command Prompt and restore to a previous date. Instructions ClickHere scroll down a little to Option 1, Step 1. Then step 2 is to run Malwarebytes

Option 3 is how to Download and create a bootable Kaspersky Rescue Disk CD and how to use it.

  Barmoor's Kid Sister 14:28 24 Jun 2013

Thank You for all your help - all clear now.

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