Suddenly my password is not recognised and a box titled ease of access appeared on left side of screen. This consists of a voice saying what all the different functions do. When I try my password I get the phrase The User Profile Service service failed the logon.User profile cannot be loaded. I checked for updates and made sure security was up to date, which it was. I have Norton security and it all seemed fine. I have Chrome on the computer which I've never fully understood so wonder if it is anything to do with that. Help someone!