Password p oblems-not accepted

  SparkyJack 14:49 02 Aug 2013
Locked

Oneofmyflock hasBT asproviderof all telecomservices' Allworksnormally Web andmail. Shethengotamail to tosay her billisreadytoviewonline. Thisshe had not botheredwith previoulym but thistime thought shewould' However when she tried to log onto her account her 'common'pass word waa snot accepted.

Forgot oassword didnotresolvetheissueeither

Whatisthenextmoveforher?

  Fruit Bat /\0/\ 15:07 02 Aug 2013

Try phoning BT helpline

or and-passwords see here

  bumpkin 15:09 02 Aug 2013

It would be easier to understand if you used the space bar.

  chub_tor 15:39 02 Aug 2013

You can contact them from this page and if you scroll towards the bottom you can use the online chat between 8.00am and 6.00pm Monday to Friday.

  Woolwell 16:01 02 Aug 2013

Was she using the right username or email address?

I guess that you posted on your tablet. It's very difficult to read.

  SparkyJack 17:35 02 Aug 2013

Thank you all for persevering with this one.

I was in fact using a little Toshiba that had in pieces and just screwed to gether.

A re screw sorted the keyboard.

Shall pass on all the relevant tips, also it occured to me I seem to recall that access to the actual account page is a different entity to web and mail which is Yahoo.

So I have also suggested she should refer to the original e-mail and instead of 'log on'click on 'register' where account/bill number will be needed.

  SparkyJack 16:00 03 Aug 2013

Thanx one and all.

When she got back to the original invitw mail it dawned on her she used a different .user name' in the past.

This thread is now locked and can not be replied to.

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