My sister has a 6 month old desktop - all she could tell me is that it is a Zoostorm running Windows Vista. Computer was working this morning. She then had an electrician in who turned off the power. When she turned her computer on later at the log-in screen whe is getting a message saying User Profile Service failed - User Profile cannot be loaded. She says the password is not recognised although the hint is the correct one, but her password is not accepted. She has just moved and cannot find her Windows Vista disk. Her computer is telling her to reset the password, and that she needs a floppy disk or USB flash drive. I'm wondering if there has been a power surge causing the problem. Does anyone have any suggestion as to how to overcome the problem (she lives too far away for me to go and see what is happening). Thanks.
Thanks for your help. My niece started to follow the instructions you gave but before having to complete it all she got the option to reset the password - so computer works and they are not using a password anymore!