I have recently changed ISP and have tried to remove Orange Parental Control Software, now Vista shows web access (two monitors and globe) but I cannot send/recieve e-mail through Windows mail and cannot access any web pages.
When I go to add/remove programs, the Parental control program is there, but stalls on the uninstall. I have tried to reinstall the Orange software, but will not complete as it is not able to connect to the modem (even though it is connected!!).
Thanks for the replies. I have tried the machine at a friends house with same effect, no connection but system says there is. So I dont think its a router issue. I can also connect with other machines on network, just not the net.
After the first attempt at uninstall, the icon for the parental control disapeared, but it is still listed in add/remove programs. So Im not sure whats gone wrong.
If it has uninstalled, but still showing in Add or Remove program. You can clear the entry as follows click here However I don't think that that will be your connection problem. You could try flushing the DNS From a command prompt (run as admin) type, ipconfig /flushdns and press enter This will flush the DNS cache Then type, net stop dnscache and press enter followed by, net start dnscache and press enter.
Thanks for the help so far. I have managed to uninstall the parental control programme, but still cant get Internet Explorer or windows mail to work. I have also removed Norton, as I thought this may be causing a problem, but still nothing.
Its a desktop, I agree that somtimes its the simplest thing, so not a rude suggestion at all. Im sure its something not allowing traffic in and out, as the machine is showing a connection, can see other machines on the network, it just wont allow e-mail/web traffic. All other machines are fine, so its not the modem.
I have just changed the settings on startup, to Selective Startup and Load System Services checked, but not Load Startup Items. I know get a message (repeatedly) telling me the Parental Controlis not working and has been stopped.