Hi, just joined the forum today, wish I had found it before. Bought a Packard Bell J2301 notebook from PC World recently. The damn thing does nothing but freeze up when you try to get it to do anything more than the norm. Have increased the RAM.....Contacted PC WORLD online tech help, 3 times. Suprisingly, I have never had a response from them. Contacted their customer services who gave me a phone number where you have to pay them further for help. Obviously not impressed with their poor after service. Short of taking it back to them in the store, can anyone recommend anything.