I have been asked to look at the above (model M 5722). On pressing the start button, the PB logo appears then a black screen. Tried a variety of F keys and eventually got a screen with two options, repair or start normally. Repair seemed to do something, windows is loading files, the windows logo started scrolling the, once more, black screen.
Have been unable to access any recovery mode - website says Alt and F 10. Does nothing. He has no recovery discs. Anything else I can try before I suggest he contacts PB to buy a recovery CD, please?
Thanks FB. I did do that and, after an age, a light blue screen appeared with what looked like contrails and a small white bird! Large mouse pointer, but nothing else. No keyboard inputs seemed to have any effect.
Thanks - have now tried the recovery disk from rdave's link. Got a bit further than before in that a 'choose keyboard layout' pane appeared. Clicked 'UK' - then back to that screen with contrails and white bird! HDD lamp was just continuously pulsing at this stage - on briefly then off for a sec.
Taff - don't have the Windows disk, so suspect I shall have to order recovery media from PB on Monday.