Outlook won't load when using 'send to email'

  griffo 19:47 01 Dec 2008
Locked

When I select 'send to - email' Outlook doesn't open. This also happens when using my scanning software, which should scan to email.

Has anyone got any idea(s) what I can try please?

  Woolwell 22:23 01 Dec 2008

Is Outlook set as your default e-mail program?

  griffo 10:14 02 Dec 2008

I think so - how do I check please?

  beeuuem 10:33 02 Dec 2008

Assuming that you are using XP go to Control Panel > Internet Options > Programs tab and check that the E-mail is set to Outlook. It should be much the same for Vista.

  griffo 11:11 03 Dec 2008

checked that and, yes Outlook is the default email program.

  BurrWalnut 12:51 03 Dec 2008

Have you made Outlook the default in the Start Menu?

If not, right-click Start > Properties > Start Menu Tab > Customize and make the email link point to Outlook. You should now be able to right-click a document or photograph > Send To > Mail Recipient > and key in your email details.

  griffo 08:56 04 Dec 2008

thanks for the suggestion - checked Start Menu settings and they were as you suggested - still doesn't open Outlook when I go to: File, Send to email

  griffo 22:09 04 Dec 2008

I should also mention that it seems to freeze the document I'm trying to send and I have to 'force' close it using task manager.

  griffo 12:26 20 Dec 2008

Has nobody any idea why Word 2007 'send to email' (plus other applications) isn't working??

  rawprawn 12:55 20 Dec 2008

Open Outlook click on Help and select"Detect and Repair"
You will need your Office CD

  griffo 13:15 20 Dec 2008

thanks for the reply - Outlook 2007 doesn't have 'detect & repair' it has Diagnostics which I tried and it found No Problems.

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