Outlook, Outlook Express and attachment

  Switcher 01:45 02 Apr 2003

A friend sent an Email to me with an attached Excel spreadsheet.

I collected in using Outlook express but no attachment appeared. After much head scratching we discovered that he sent via Outlook.

I asked him to send it again and picked it up OK using Outlook.

After various tests we found that I could only receive attachments which he sent via outlook by using outlook myself to collect my mail not my preferred mail program Outlook express.

Any ideas why this should be.

  tbh72 02:04 02 Apr 2003

Are attachments disabled in OE, to check follow these steps

1. Select Tools from the menu
2. Select Options / from the tool menu
3. Select Security Tab
4. Un check fourth box down in the Virus Protection Section.
5. Click apply

You should now be able to receive e-mails with attachments.

  Switcher 08:43 02 Apr 2003

Thanks for help - but this box already unchecked.

Can receive attachments but not if sent by outlook for some strange reason.

  accord 08:53 02 Apr 2003

just a thought but are you both set up as sending receiving html emails, in outlook express tools options then read and send.

  Switcher 09:17 02 Apr 2003

Have checked setup is set for sending HTML on my OE - but cannot see any reference ro receiving HTML under READ OPTION

  Switcher 16:40 04 Apr 2003

still looking for help

  beeuuem 17:43 04 Apr 2003

In OE under Read the option is to 'read messages in plain text' rather than read/notread HTML.

  Switcher 18:44 04 Apr 2003

I am using OE ver 6 and under Tools>Options>Read I can find no reference to Reading messages in text or HTML

Am I doing something stupid.

  cycoze 22:30 04 Apr 2003

what format is your friend sending in , rich text (rtf), plain text or html ?

This problem can occur using rtf , would suggest you tell your friend to try html or plain text if this is the case .

  Switcher 21:43 09 Apr 2003

Friend says he is sending HTML - will have to visit him personally and see what he is up to.

  accord 21:54 09 Apr 2003

have you tried the microsoft website for help click here;en-us;Q329570

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