Outlook grinds to halt with Norton 360

  Pineman100 17:29 01 May 2007
Locked

My daughter runs Windows XP Home SP2. She uses Outlook 2000 as her email client.

She's just downloaded and installed Norton 360 (didn't ask me first!!)and now finds that Outlook has slowed to an absolute crawl. She is unable to access her emails because she gets a timeout before they have downloaded.

Anyone got any suggestions, please?

  Pineman100 13:49 03 May 2007

Bump

  EARLR 13:53 03 May 2007

to before she installed Norton.

  EARLR 13:56 03 May 2007

I will try again.
She doesn't have 2 A/V ¨s running at the same time does she ?

  EARLR 13:59 03 May 2007

If not sys restore to before norton.

  Pineman100 14:22 03 May 2007

Thanks for your reply.

No, she uninstalled Norton Internet Security 2006 before she installed Norton 360. She has no other A/V's.

She says that the uninstall was very difficult and kept hanging, but she managed to complete the process on the 4th attempt. Do you think this is significant?

  Kate B 14:59 03 May 2007

Norton doesn't always play nicely on PCs. If your daughter wants to stick with it, I'd try uninstalling and reinstalling it, using the removal tool click here. Also worth doing is changing the timeout settings on Outlook - not sure how to do it in 2000 off the top of my head but it's probably somewhere under Options.

  EARLR 15:40 03 May 2007

with Kate B.
Uninstall with the removal tool and try again or take it back to where she got it and get another one that will play well with others.
I am using Avira.

Good Luck

  Pineman100 13:56 05 May 2007

OK, many thanks to everyone. I'll suggest to her that she tries uninstalling with the removal tool, then reinstalling.

And if that doesn't help, I shall recommend that she demands a refund on it, and installs NOD32 instead.

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