outlook express probs again

  campal 17:28 06 Mar 2007

I cannot receive emails by outlook express althogh i can recive them if i go to virgins web site. Is there a better programme than outlook express with which i can receive both virgin and hotmail emails?

  keith-236785 17:35 06 Mar 2007

my suggestion would be to check your firewall settings to make sure that OE is being allowed to connect to the internet.

this could also be a quirk of Zone Alarm 7.5, i had this issue for quite a while, i now dont have ZA on my system anymore and can recieve e-mails as i did before.

  campal 17:39 06 Mar 2007

my firewall is virgins and it will allow access for outlook express

  campal 17:39 06 Mar 2007

my firewall is virgins and it will allow access for outlook express

  keith-236785 20:41 12 Mar 2007

sorry i have been so long coming back, my suggestion now is for you to UNINSTALL the virgin firewall and try your e-mail again, once you have tried this please re-install your original firewall and hopefully things will work ok, if not and they did whilst you had no firewall then contact virgin for a reason/workaround.

if you could still not connect then i would assume that somewhere along the lines you have got a wrong setting/password setup in OUTLOOK EXPRESS.

goint into OE and clicking on tools/accounts, mail tab at the top and click on the virgin account, then properties, then the servers tab, check your user name and password are right, maybe you had cap lock on when you did the password!!!

as you say you can connect directly through virgin then you know the account is ok, so the fault must be with OE and its settings/account setup.

  campal 20:59 12 Mar 2007

i have found the problem it is virgin security suite gone back to my old one and al is ok(good ol virgin lol)

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