I recently had a PC crash and reinstalled Windows XP Home. After carrying out this procedure I used Geniesoft Backup Manager Pro to restore my Outlook Express settings and Emails and address book. The problem is, that now the send/receive button is greyed out, but only on my account. I thought I would then delete my account and then re-create it using "manage identities". This is also now impossible because when I highlight my account the remove button is also greyed out! I'm using Outlook Express V6. Any suggestions please?