A friend of mine using Windows XP on her laptop has lost the standard toolbar on outlook express 6. If you right-click on the menu bar and click on toolbar, nothing happens. I have followed the complicated instructions in the MS Knowledge Base to no avail. I also tried uninstalling her Qurb spam filter, but still no joy. A local computer shop says she will need to format the hard drive, but can anyone suggest any further options, to avoid having to do this.