Outlook express error

  DAKAR 14:57 09 Jun 2011
Locked

Hi All This is on behalf of a silver surfer he can send emails but cannot receive and gets the ERROR 0x8000ccc92. How to rectify this will please him no end. He is using outlook express Kind regards Dakar

  Sea Urchin 16:09 09 Jun 2011

It sounds as if he is using the wrong setting for the outgoing (SMTP) server. Is the email address the same as his ISP? If not then the settings (incoming and outgoing) will be different.

  DAKAR 16:45 09 Jun 2011

Hi Sea Urchin Thanks for your reply The settings appear to be ok when I spoke to him on the phone can they somehow alter without any interfierence from him. He seems to think that the problem might have occured after Virgin engineers sorted a connection fault on his broadband but he wasn't sure. He says he also gets 0x800ccc90 as well as 0x800ccc92. Any help very much appreciated Regards Dakar

  Sea Urchin 23:45 09 Jun 2011

So his ISP is Virgin Media - is the email address also [email protected] etc?

And yes, the settings can become corrupted for a number of different reasons.

  beeuuem 01:52 10 Jun 2011

With respect to Sea Urchin if mail is being sent OK but mail is not received this is the POP setting. The settings are given http://help.virginmedia.com/system/selfservice.controller?CMD=VIEWARTICLE&ARTICLEID=37928&CURRENTCMD=SEARCH&CONFIGURATION=1002&PARTITIONID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VMCUSTOMERTYPE=

  beeuuem 01:53 10 Jun 2011

The link is link text

  Sea Urchin 12:12 10 Jun 2011

Hi beeuuem

Of course you're absolutely correct - confused myself as well!!!

  DAKAR 15:27 11 Jun 2011

Thanks guys Had to tell him to call tech support to sort it out and apparently they did. So once again a big thankyou to all for the help Regards Dakar

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