outlook express Email sending problem

  Boy Zone 12:56 09 Jan 2008
Locked

A friend of mine is unable to send Emails,via Outlook Express. He has one unsent message in his outbox that is preventing him from sending. He has tried to delete this message but it wont allow him to do so.
Could this unsent message be deleted in another way?
He is able to receive Emails OK.
I have told my friend to run Adaware 2007 to see if this clears the problem but it hasn't.
He has Vista home, McAfee home security and Adaware 2007

  lotvic 13:28 09 Jan 2008

has he tried opening the email and editing the contents - for example deleting all the text etc and maybe altering the send address and then try either re-sending or deleting the email?

  mfletch 13:28 09 Jan 2008

Hi He has a damaged Outbox folder,

You can create a new Outbox folder using the following steps:
1. Exit Outlook Express.
2. Search your hard drive for Outbox.dbx and delete this file.
3. Restart Outlook Express. A new empty outbox folder is created automatically.


All messages in the outbox will be gone,

mfletch

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