OUTLOOK EXPRESS DISCONNECT

  Toria 20:08 16 Oct 2006
Locked

I have a problem with OUTLOOK EXPRESS. I am on dial up but I receive a few e-mails (approx 4) then it disconnects, even if I am sending one, but if I am browsing on the web then it doesn't happen. Can anyone help?

  VoG II 20:14 16 Oct 2006

Tools > Options > Connections tab, untick Hang up after sending and receiving.

  igk 20:18 16 Oct 2006

Also If I remember dial up days your ISP will detect a period of inactivity,used to be 5 minutes or so and will disconnect you.

  Toria 17:04 17 Oct 2006

I have gone to Tools, Options, Connections tab, but I have no option to untick Hang up after sending and receiving. The situation is now getting much worse, and disconnected more often. Please can you give me any more advice. Many thanks.

  Jackcoms 17:18 17 Oct 2006

In Internet Explorer go to Tools; Internet Options and click on the Connections tab.

Click on Settings and then Advanced.

Make sure that 'Disconnect if idle for xx minutes' and 'Disconnect when connection may no longer be needed' are NOT ticked.

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