outlook express diconnects when online

  tileman 12:39 22 Jun 2003
Locked

hi when im online then open outlook express to check my mail it disconnects me so cant check mail any idea why this does that.it does it on freeserve pay as u go & tiscalli pay as u go any help please (windows 98)

  Pc.2 12:46 22 Jun 2003

do you have the latest version of Outlook Express ?? we are now on V 6. If you already have V.6, do you have V.6 SP1?? if not go to Update Windows or Cnet downloads and get it. If you have Outlook Express V.6 SP1 then we have problems, contact us again.

Cliff

  acfc 12:55 22 Jun 2003

As you are using different ISPs have you set your e mail account to use any connection available?

In OE go to Tools/Accounts/Mail and highlight the account you are having problems with. Then click Properties/Connection and ensure there is no tick in 'Always connect to this account using'

  Colin 13:11 22 Jun 2003

Under Tools , options, connection tab, see if the "hang up after sending and receiving" is ticked. If so, untick it.

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