I have had problems sending emails for a while, I can receive but not send. When ever I phone the helpline of my ISP they say they do not support outlook express. I have had my connections checked and they appear ok. Would changing isp help or getting outlook instead which they all appear to support.
I have not heard of any ISP (freeserve included) that do not support OE. I have two people that I teach on Freeserve dialup (now Wanadoo) and they do not have any problems. Are you sure that your smtp is set up correctly?
What they may mean is that they wont help you with your Outlook problem as its not there product its microsofts,what they will and should do is make sure your settings for there mail servers are correct,and set up properly.If they dont do this and they keep saying we dont whatever tell them to take a hike and get another ISP.
You could ask them what Email client they do support just out of interest.As Jackcoms says its up to you what Email client you use and they should help you set that choice up so it works with there servers,if they dont then they are not providing the service you singed up for if it included an email account,as i presume the Help line is there for that, to Help.
Thay have checked my settings and said they appear ok, the problem is within outlook therefore the problem is a microsoft issue. I have tried contacting microsoft which is expensive from what i can see so gave up. I assume if I change isp the problem will still be there.
It sounds as though you have reached an unhelpful operative. I use Freeserve and when I had a problem with receiving mail they pointed this useful page to me click here;jsessionid=5E4B9FB34C95782F6C0862421F4F83C2?MESSAGE=PLEASE_LOG_IN