Outlook - can't open links

  oldbeefer2 23:05 28 Sep 2008
Locked

Friend of mine picked up the Antivirus 2009 trojan. I emailed her a link to a removal tool which she was unable to click on - said 'unable to enter internet path here'. She says it's been the same for other links she has been sent. XP and Outlook 2003. Am I missing something obvious? (She has been able to download the tool and get rid of the pest by entering the address manually). Thanks.

  dogbreath1 08:14 29 Sep 2008

click here

May be helpful.

  oldbeefer2 08:42 29 Sep 2008

Thanks DB1, but she only has IE and Outlook. Anyone else?

  rawprawn 09:14 29 Sep 2008

Check that it is set to html in Tools>options>Format

  oldbeefer2 11:28 18 Dec 2008

Just met up with friend after long absence overseas - html is set, but she still cannot open links in emails. Any more ideas, please?

  birdface 11:50 18 Dec 2008

If she uses IE7.Try tools Internet options Advanced.And press reset.This will reset IE7 to its original state and may also get Outlook express working again.

  VoG II 11:58 18 Dec 2008
  oldbeefer2 12:43 18 Dec 2008

buteman - thanks. She's on IE6. Perhaps the answer is to upgrade to 7. VoG - thanks, but as mentioned in original post she is on Outlook 2003.

  VoG II 12:45 18 Dec 2008

As far as I know the fix is the same for Outlook 2003.

  oldbeefer2 14:18 18 Dec 2008

VoG. Ok, thanks - I'll get onto it.

  oldbeefer2 18:36 18 Dec 2008

She's running IE7 which had slightly different options, but your link has got her emails working as they oughter! Many thanks.

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