There might be several reasons for this issue like internet connection, add-ins conflicting with send\receive function, profile corruption etc.
I would like to ask questions on the issue:
- What is the type of email account configured in Outlook (POP, IMAP, MAPI or Exchange)?
- Do you receive any error message in Outlook?
Click on "File Tab">> "Account Settings" >> "Email tab", double click on the email account and click on "Test Account Settings" and check if you receive any error message.
Open Outlook in safe mode. Follow the steps mentioned to open Outlook in safe mode: • Close Outlook. • Press the Windows key + R on the keyboard to open Run window. • In Run window and type outlook /safe Note: There is a space between 'outlook' and '/'. If you are able to work with Outlook without any problem then the issue might be due to add-ins. In order to disable the add-ins follow the steps given below: • In Outlook, click on "File Tab" >> "Options" >> "Add-ins". • Under Manage select COM Add-ins. • Click on GO options beside Manage, uncheck all the add-ins and click Ok. • Try to open Outlook and check if it works fine.
If the issue persists in safe mode too, create a new profile, configure the email account in new profile and check. Refer to the link mentioned to create new profile
click here hope the above suggestion will help you.
Thank & Regards Clark Kent