outlook 2007 e.mails and XP problem

  Charlitax 15:48 20 Nov 2009

I'm having trouble using e.mails from within Outlook 2007 on my notebook with xp. Everytime i press a key to enter an e.mail address or try to type within the main body of the e.mail the program crashes. This also happens when i try to set up an e.mail account. Any help please.

  rawprawn 15:57 20 Nov 2009

Try Help> Office Diagnostics

  Charlitax 16:20 20 Nov 2009

Been through the diagnostics and still no joy. I have office 2007 on a vista machine and this works ok. The same thing happens on a friends machine also running XP.

  rawprawn 16:47 20 Nov 2009

Have you tried creating a new profile?
click here

  Charlitax 17:34 20 Nov 2009

Just tried this and as soon as i press a key to enter a new profile outlook crashes. Also just downloaded service pack still with the same effect

  rawprawn 17:49 20 Nov 2009

All I can now suggest is to Download click here and uninstall Office 2007 in Advanced Mode. Then reinstall Office.
If you do this you will lose all your data so I suggest you back up before you start.
Maybe some one else has a less drastic solution.

  VoG II 17:53 20 Nov 2009

See if it will work in Office Safe Mode click here

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