My friend has a works laptop with outlook 2003 installed. i recently installed a Netgear DG834G router for him and both his home laptop and work laptop connect wirelessly fine and work with Aol 9 and Internet Explorer no problem. However, when he tries to download emails into outlook by using the send/receive button at the top nothing happens. I'm not really clued up on outlook so I don't know what settings to look for etc, but the laptop in question can connect fine to the web using internet explorer 6. I don't think it's a firewall because I think he just uses windows firewall, and no alerts pop up asking about allowing connections, but emails will not download. Any suggestions?
On the Tools menu, click Accounts. Select the e-mail account, and then click Properties. On the Servers, Connection, and Advanced tabs, check the settings against those given to you by your Internet service provider (ISP). If your settings match the ISP information, contact your ISP to verify that you have the correct information and that the ISP servers are operating correctly. Also, make sure your ISP server supports PPP, SMTP, and POP3 or IMAP protocols.
Did this fix the problem?
Yes. Close the troubleshooter.
No. I want to contact my ISP.
This is the advise from Microsoft.
To get you IP address. Go to RUN enter CMD (enter) then ipconfig. Terry
There is a properties box once you highlight the account and click change button on the right. Ran the connection test and the connection is fine, its the server thats having problems. Thanks for the help and will now tick as resolved.
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