orange wireless

  molby5 14:30 13 Dec 2007
Locked

Hi there,

we purchased an ICON2 orange USB wireless/mobile internet stick last month - orange told us it was £20 and we asked if there would be any other charges - now we have been hit with a £500 bill for one month - has anyone had similar experiences ???

Thanks

  MAJ 18:51 13 Dec 2007

£20 is extremely inexpensive for a mobile network modem. Other providers, I don't know what terms you agreed to with Orange, either give you a free mobile network modem that's capable of speeds of up to 3.6Mbps with an 18 month contract at something like £25 per month, or charge you £50 for the modem with a 12 month contract. For the faster modem capable of speeds of up to 7.2Mbps they charge about £50 and £25/month on an 18 month contract or about £100 and £25/month on a 12 month contract.

So if you bought the mobile network modem at £20 and no monthly charge, then it's no wonder you received such a bill if you have been surfing away. You could argue with Orange that they didn't explain this at the time.

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