Orange Internet Anywhere Mobile Broadband

  kimtrnc 08:16 19 Nov 2010
Locked

I used this broadband dongle whilst waiting for a "proper" internet connection. I am now unable to cancel this, however much I try. I've been shunted round from screen to screen without achieving anything. Anyone help, please - I'm getting really annoyed

  ventanas 11:12 19 Nov 2010

Try customer services

0844 873 8586


Or go into one of their shops.

  dogtrack 11:13 19 Nov 2010

If it is pay as you go...just stop using it after you have exhauted the money you have prepaid.

If it is on a time specified contract, eg: 12 months, 24 months etc. You will have to pay any amount outstanding on the contract. ie, if it was a 12 month contract and you have had it for 6 months. You are still comitted to a further 6 payments.

You also need to give one months notice to terminate, even on a time specified contract. So make sure you give written notice at least one calender month before contract is due to expire.

  kimtrnc 13:34 19 Nov 2010

It's supposed to be a one month at a time connection - with contract length specified at 1 month as per document. It doesn't seem to work quite like that, but there is definitely NOT a 12 or 24 month contract. However, Orange don't seem to take much notice of that!

  kimtrnc 13:35 19 Nov 2010

I have had the dongle for approx 3 months

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