Optical Drive Problems - Talk Talk??

  S&B 09:38 21 Sep 2007

Right mates pc, has had the recovery disk put in and everything recovered back to how it was on day one. Everything working fine. Installed all relevant windows updates, everything working fine.

Install Talk Talk broadband and both CD / DVD drives stop working?? Anyone shed any light on this...

It's running XP home, cant remember what pentium processer it is but it's running at 1.5ghz. Also with a gig of RAM.

Thanks for any advice!

  Stuartli 13:23 21 Sep 2007

Are the drives still seen in Device Manager (normally or in Safe Mode)?

If so, then check the connections and leads for firmness, Uninstall both from either Device Manager or via Safe Mode and then reboot.

Windows should Find New Hardware and reinstall the basic CDROM driver for both drives (all that is required).

If the drives can be seen in Safe Mode only then it's usually loose fitting connections or leads.

  brundle 13:30 21 Sep 2007

Download and run `cdgone.zip`

click here

  S&B 09:16 22 Sep 2007

Connections are fine inside the case I checked. I'll try uninstalling from device manager later and see what happens.

Hi Brundle, that link you sent, I cant find cdgone.zip on there? Or am I going blind!

I'll let you know how i get on.


  brundle 15:56 22 Sep 2007

Look for "Restore Missing CD Drive", near the bottom of the page

  S&B 23:39 26 Sep 2007

Right, I've tried uninstalling and devices in device manager and rebooting no joy. I've restored system back to when I know they worked and no joy. Both drives are recognised by system. Connections are fine.

Any ideas?

  skidzy 23:43 26 Sep 2007

Try this first click here

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.

Firstly try resetting the DMA settings incase PIO has been selected over DMA click here

Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.

Reset the cd/dvd drives in Windows Explorer using the below tool from Doug Knox

click here

If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here

Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

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