CabbageWhite 13:27 09 Jul 2007

I have Outlook Express. It has been fine, but recently,if I try to open a Word attachment (even my one of my own) from an e-mail, it will open but freeze (the "hourglass" remains, and I can do nothing). Other attachments - XL, jpg, etc. do not suffer. Any ideas please.

  Stuartli 13:30 09 Jul 2007

In OE's Tools>Options>Security tab>check whether "Do Not Open Attachments etc" has been inadvertently Enabled.

It's not necessary for this to be Enabled if you hve adequate protection elsewhere.

  Andy1991 15:02 09 Jul 2007

Open Microsoft Office Word, then go to 'Help' and then select "Detect and Repair" then in the new dialog, tick both boxes, then click start. Follow the instructions to repair, you may need your Office disc.

  CabbageWhite 18:46 09 Jul 2007

Problem solved. Thanks Stuartli and Andy1991.

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