This is the email response I got when I complained I could no longer download my bills.
Hello xxxxxxx and thank you for your email. I am sorry you have not been able to view your bill. We currently have a problem with Adobe V7 and Internet Explorer 6. We are speaking to Microsoft to find a resolution as soon as we can.
I'm running XP and now get a popup blocker when I try to download the bills.I tell it to carry on and get a splash screen with the file transfer graphics for about 30 seconds. Another screen then appears to say that the file downloader site is either down or unobtainable.I had no problems with Adobe5, is it possible to get a copy from somewhere on the internet?
We are constantly being told to use the internet for on-line billing, yet some companies still seem to be having difficulties in providing a trouble-free service. Recently I had cause to complain to Barclays Bank about downloading statements from their site. Fair dues to them, they soon replied stating that they knew about the problem, and they were taking steps to correct the problem. This they did, and I have had no problems after my complaint and concern.
Would suggest that you keep records of 'non-event' and take appropriate steps, because if payments are delayed, the (in my case) bank's try to insist that you should keep constant billing and account checks, and use other means of payment or verification where required.