Online banking

  1933 14:55 31 Mar 2011

I have 2 pcs each running Win XP. On one access to my Online banking is OK but the other one refuses to accept my name and 12 digit account number, it just goes round in circles asking for the details. I use Firefox on both machines. So far the bank has been useless in helping. Any ideas. DG

  northumbria61 15:10 31 Mar 2011

Try this - go to Tools - Options - Privacy Tab - select "Remove Individual Cookies" - remove your Bank's website and then try to log-in again.

  1933 11:28 01 Apr 2011

I tried to find "Remove individual cookies" but it didn't seem to be available. I tried accessing my account using IE and it worked, so I updated Firefox and now all is well. Thanks.

  northumbria61 11:34 01 Apr 2011

Pleased to hear you now have it "sorted". The option to "Remove individual cookies" is obviously not a feature in XP - it is in Windows 7

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