Online Banking

  dewi555 10:16 27 Jul 2010
Locked

Hi, my first post here and I'm not too good on using the correct technical terms so apologies in advance!

From my home desktop I log onto my online banking account no problem, I have two accounts from there and a link is shown for each account. But neither if the links works.

When I move the mouse over the links BtoChannelDriver.ssobto shows up on the bottom left of the page (not sure what this area is called) all other links on the page work fine - showing click here. etc on bottom left of the page.

I've tried right clicking the mouse but it just gives the undo - copy- paste etc drop down.

This only happens on my desktop at home.

Any help appreciated

thaks

  birdface 10:33 27 Jul 2010

Maybe run Malwarebytes free version just to make sure that you have no virus problems.

click here

  dewi555 08:56 28 Jul 2010

ran anti virus and nothing showing.

  QuizMan 09:23 28 Jul 2010

I am not sure that the Bto... reference is significant. I get the same message on my on-line banking screen, but it does not stop me using the link. It seems the problem is elsewhere, but sadly I have cannot help you much further. Maybe others can.

  ^wave^ 09:26 28 Jul 2010

what browser are you using

  dewi555 09:32 28 Jul 2010

internet explorer - not sure which version - how can I check this - thanks

  Technotiger 09:47 28 Jul 2010

To check version - open IE then click on Help and About .. depending on which version you are using 'Help' might be hidden, if so click on double arrow-heads to right of tool to reveal it.

  Technotiger 09:48 28 Jul 2010

A slight addendum - tool, should read Tools ...

  dewi555 22:06 28 Jul 2010

using internet explorer 7

  ^wave^ 08:44 30 Jul 2010

have you got popups blocked

  daytimers82 08:47 30 Jul 2010

have you tried contacting the bank in question

This thread is now locked and can not be replied to.

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