I bought a desk top from PC World about 10 years ago, and took out a cover plan. It needed repair earlier this year, and the engineer took the 'tower' part of the machine to their workshop to get repaired.
However, on the coverplan, it says that if they cannot repair it within a specified time limit, they will replace it with a similar machine. Now that the 'qualifying time' has passed, I am thinking of putting in a request for a replacement machine.
What things would I need to look out for when requesting for a replacement machine - i.e. obviously they will not give me a top of the range machine as a replacement, and there may be some more conditions attached to the offer.
Cover plan, have you been paying for this plan over the past 10 years.
I thought most cover plans were 1 to 5 years depending on what you paid for the plan when you first purchased it from PC World.
My experience with PC World. I had the missfortune of a PC going duff with a cover plan after 2+ years. I paid just over a thousand for it and was offered £500 to purchase a new one, at the time i added a further £250 to get a better spec Desktop. I think it had the millennium OS at the time.