I had installed AVG for free on my Packard Bell. Running Windows XP Home. (My ISP is AOL - which I dont use for emails!) AVG had an exclamation mark on the tray, so tried to uninstall it and reinstall. I ran System Restore several times and nothing changed. I ran Crap Cleaner and think I must have "fiddled" with something, as now System Restore says cannot restore and also when I try to run my email account it does not go to the site. In fact when I type in anything on the start - run - nothing happens! Help please
When you bought the lappy did you not get a collection of various software disks? If so, one of them could be a recovery disk. If not, you probably have a hidden recovery partition which can be accessed via a menu or maybe a control panel option. Not sure how Packard Bell organise their recovery options but it will be something like the above.
IMPORTANT: As wee eddie says, recovery will delete all your present files so try and backup anything you need to a flash drive or similar before starting the process
Now would be a good time to get an External Hard Drive, unless you have almost nothing stored on your Hard Drive. CDs hold almost nothing. Many come with a "lite" version of some Back-up Software.
Allow yourself "several hours", say a Sunday morning and no Lunch Date in-case things over-run.
You will then have to get a cup of tea and follow the instructions as every Company uses a slightly different format. If you have another PC attached to the net, someone here might be able to answer your questions as you go.