Hi all, I was asked to help at a work colleages home pc which was having print problems. The spec is : Win ME, Office 2k sr1/sp3, 1 ghz Athlon, 512mb ram AVG 6 free edition anti-virus. The pc will print ok on the HP 950c using Outlook express, notepad and printer test page but just hangs when printing from word or powerpoint. I have tried a system restore, used the repair utility on the Office setup disc to no avail. I find the only way to clear the print queue is to restart the pc.
Do any of you guys have any ideas to help?
My next move was to ring him and suggest he removes then re-installs office.
Any help most welcome. p.s. The pc is not here with me but i can go back on Monday with fresh ideas or, if it's simple, give him a ring and try it on the phone.