Shortcuts for Excel and Word have stopped opening the documents, I get 'Program not responding'. But then 5 minutes later, the document pops up. I can speed things up by opening the document in the program.
Just timed a Word document - 10 minutes to open. The PC isn't doing anything else in that time,
You could try replacing normal.dotm click here
Vista can't find normal.dot or dotm.
Are you searching for Hidden Files & Folders?
You should be able to find it/them by clicking on Templates as shown hereclick here
Sorry, thought I had responded earlier. Yes, found 'normal' in Templates. At first it wouldn't delete as the program was open, but after re-starting the problem is resolved in both Word and Excel. Thanks, I'll know what to do next time.
Glad to hear it worked OK
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