Novis 12:45 27 Jul 2004

I am running Office 2003 but cannot access files in My Documents or select them from FILE.

An error message WORD CANNOT OPEN THIS DOC TEMPLATE (C:\ Program File ...\ Startup\

When I close WORD there is an error message THE FILE NORMAL ALREADY EXISTS – although I have unselected the “Prompt to save Normal Template” in TOOLS / Options / Save.

I have not previously had problems with Office 2003. However I did a McAfee Quick Clean prior to the problem manifesting and may have cleaned more than I intended. However, would that explain WORD not reinstalling properly?

I have tried several Restore Dates – no luck. I can create new MS WORD documents – but not access them (except in Wordpad or MS WORKS).

Any suggestions?

  Djohn 13:28 27 Jul 2004

Start/Search and in the search box type.


Rename the folder and save or delete it and reboot, Word will build a new Normal.doc file on opening. The folder is probably corrupt, replacing it should cure your problem. j.

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