Office 2003 registry problem

  [email protected] 11:37 23 Oct 2007

Hello there,

I seem to have inherited a problem with Office 2003 that i cannot find a solution or work around too.

I am trying to install Office 2k3 SP3 and other office updates but they cannot be applied as there are registry keys that cannot be accessed.

When i try to apply SP3 i am greeted with the error:

Cannot access UNKNOWN\.frg\Access.Fragment\ShellNew
Please check you have sufficienet permissions etc

When i try to detect and repair Office i am greeted with the same error

When i try to re-install office or uninstall office, also modify it i am greeted with the same error but on the following key:


When i navigate to these keys manually i get an access is denied error message.

I have tried system restore, my earliest avail date is Oct 4th and this does not resolve the problem.

I have tried all of the above using various accounts: local admin, domain admin, domain user (who is member of local admins), and a local user.
All to no avail, same outcome with all users.

So i cannot update Office, cannot uninstall it, cannot re-install it, cannot run detect and repair on it.

Running Vista Buisiness, fully patched up to date. (apart from Office)

Does anyone have any suggestions on how i can further proceed with this issue?


  rawprawn 14:36 23 Oct 2007

Try turning User Account Control Off.(Control Panel>User Accounts)

  [email protected] 17:06 23 Oct 2007

its already off rawprawn, was the very first thing i did when i installed Vista.

This is my first major problem with Vista in just under a year so i cant grumble too much.

Just absolutly gazumped on what possibly i can try next.

  mole44 17:17 23 Oct 2007

have you tries uninstalling office then running ccleaner and reinstalling everything again.

  VoG II 17:44 23 Oct 2007

Try running the Windows Installer Cleanup Utility click here then re-install Office.

  FreeCell 18:12 23 Oct 2007

With Office 2000 install on Vista there were similarly some updates that would not load. Found a solution was to download the update as Saved file to hard drive and then run from there in XP compatibility mode using mouse right-click on downloaded file.

  Edgar508 09:10 24 Oct 2007

I am struggling with same.
VoG, already tried Win Installer Cleanup Util and still get error on re-install (UNKNOWN\.frg\Access.Fragment\ShellNew)

Also tried changing permissions in the Registry for access.fragment but it won't allow me to open the file

more ideas?

  [email protected] 09:14 25 Oct 2007

mole44 - thanks for your input but as stated above i cannot uninstall Office as i get the secong registry key error.

VoG - will try now thanks

FreeCell - does not work unfortunatley

Edgar508 - glad im not the only 1 with this problem.

  [email protected] 10:18 25 Oct 2007

Tried the installer cleanup, rebooted machine, ran regseeker and i still cannot remove the .frg registry class key!!

So still cannot get past the Office errors!

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